inContact provides cloud contact center software solutions through its inContact® portfolio, a contact handling and performance management software application. Co.'s services also provide a range of connectivity options for carrying inbound calls and linking agents to its inContact applications. Co. provides customers the ability to monitor agent through its user survey tools and to monitor their agent needs. Co. is also an aggregator and provider of network connectivity services. Co. operates two segments: Software, which includes services related to the delivery of its cloud contact center software solutions; and Network connectivity, which includes voice and data long distance services.